Frequently asked questions
Here are the questions we get most often. Didn't find your answer? Message us on WhatsApp.
Common questions
How long does an order take?+
Production time depends on complexity and quantity, and we confirm it in your quote: small pieces 2–4 working days, medium 4–7, large or complex 7–14 working days. Shipping inside Saudi Arabia takes 2–5 days.
Which materials do you use?+
PLA for detail and colour, PETG for pieces that need extra strength.
Are the pieces safe?+
We use genuine, safe materials and tell you before ordering whether a piece suits children or food use.
Do you ship everywhere, including the Gulf?+
We ship to every city in Saudi Arabia in 2–5 days. Shipping to the Gulf countries is available on request, with the cost included in your quote.
Can I send my own file?+
Yes. Send an STL or 3MF file, or just a photo, and we handle the rest.
Is there a minimum quantity?+
We take single pieces and bulk orders. For giveaways and logos we agree the quantity with you.
How much does it cost?+
The price depends on the design, size and material, and we send you a free quote once we have the details.
How do I pay?+
We agree on payment with you over WhatsApp: bank transfer or an online payment link. Custom orders take a 50% deposit, with the rest paid before shipping. There are no payments on the website itself.
Do you print prototypes?+
Yes, prototypes are part of our custom orders: we print a trial sample before the final print, with the details in your quote.
Can you print large pieces?+
The largest piece we print in one go is 256 × 256 × 256 mm, our printer's build size. Larger pieces are printed in parts and assembled.
When do you reply to messages?+
We reply as fast as we can, and we're available 24 hours.
How many colours can a piece have?+
Up to four colours in one print, thanks to the AMS that swaps filament automatically.
Which finishes are available?+
Three: matte, smooth sanded or glossy. Every piece is finished by hand.
Do I see the design before it is printed?+
Yes, we send you the design and you request changes before we print.
How do I order?+
Message us on WhatsApp or use the order form on the home page, and we reply on WhatsApp.
Ready to print yours?
Message us on WhatsApp or fill in the order form for a free quote. We reply as fast as we can, and we're available 24 hours.